In the “Gallery” section, select the art for which you want to place an order. Add the painting to your cart. Add the painting to your cart. Fill in the shipping information. Submit the details and expect an invoice for payment to your email address.

If you want to order custom art go to the section “Custom art“

You can pay for the goods in cash at self-pickup or by credit card online through the WEBPAY system A secure WEBPAY server establishes an encrypted connection using a secure TLS protocol and confidentially receives from the client the data of his payment card (card number, holder’s name, expiration date, and control number of the bank card CVC / CVC2) Please note that after the payment is made, a confirmation of payment will be sent to your email address. We ask you to save your payment details.

Delivery is made by the international postal service EMS after the production of the painting to the indicated countries. You can see the list of countries for delivery when placing an order in the “Basket” section. If your country is not on the list, let us know by e-mail eternal.string.by@gmail.com. Shipping cost depends on the destination country.

After payment is completed and a painting is created for you, we will send you the track number for tracking your shipment in the international postal system EMS.

Return and exchange

– To complete a package with the goods, which should contain: product or several products in original packaging, complete set, with all instructions and booklets. a document confirming the fact of purchasing goods from us – Send the package in a convenient way for you: Return by mail. You can return a good quality product by simple postage no later than 14 days from the date of purchase. When sending a parcel, be sure to draw up an inventory of the goods to be sent and the problem identified. Describe in detail what does not work and why, or what complaints you have about this particular product. When sending a parcel, be sure to draw up an inventory of the goods to be shipped.

NOTE: The cost of delivery services is not refundable.

The reasons for refusing your return may be:

Violation of the integrity of the packaging (use only original mailing packaging, do not stick the mailing tape directly on the packaging!).

Sending with cash on delivery.

Self-return (without prior approval)

The buyer has the right to return non-food products of good quality within 14 days from the date of receipt of the goods. The document confirming the date of transfer will be a sales receipt or a warranty card.

В Законе Республики Беларусь «О защите прав потребителей» (ч. 2 ст. 28) определены условия, при которых можно вернуть товар надлежащего качества и получить деньги, расторгнув договор купли продажи.

 

  • товар не был в употреблении;
  • сохранены его товарный вид и потребительские свойства;
  • есть доказательства факта приобретения этого товара у данного Продавца, имеется товарный или кассовый чек, иной документ, подтверждающий покупку указанного товара у данного продавца.

 

В противном случае, если товар был в употреблении и/или потерял потребительские свойства, товар возврату не подлежит.

ПРИМЕЧАНИЕ: мы настоятельно рекомендуем вам сохранять оригинальную упаковку с полным комплектом и гарантийным талоном, где указан уникальный номер заказа. Эта информация максимально упрощает процесс возврата или обмена товара.

You have three options to choose from:

1. Exchange for a similar product. In this case, the price of the goods to be replaced is determined at the time of replacement. In other words, if the price of the goods to be replaced is lower than the price of the goods provided in exchange, the buyer pays the difference in price. If the price of the goods to be replaced is higher than the price of the goods provided in exchange, the seller returns the difference in price.

2. To return the money for the goods and to withdraw from the purchase and sale agreement (for example, if the seller does not have a similar product on the day of contact.

3. Exchange the product by agreement between the buyer and the seller later, when a similar product goes on sale. The seller is obliged to inform the consumer about this immediately.

The maximum period for satisfying a request for a refund cannot exceed 7 days from the moment when the seller actually took the goods back.

In case of returning goods purchased with a bank card, the funds are returned to the card within 30 days, depending on the bank that issued your card.

When paying with a bank payment card, a refund is made to the same card with which the payment was made.